Quality Systems Consulting & Contracting

"Quality is not a thing, nor a number.  It's a culture." 

   - Chris Wood

"It's better to deserve honors and to not have them, than to have them and not deserve them."  

   - Mark Twain

"Why spend time finding, fixing and fighting, when you can prevent the problem in the first place." 

   -  Crosby, Philip B., (1984). Quality without tears. McGraw-Hill 

"Quality has to be defined in conformance to the requirements." 

   - Crosby, Philip B., (1984). Quality without tears. McGraw-Hill 

"The leader is responsible for quality.  If you are the leader and the product or service doesn't meet the requirements, it's your fault." 

   - Crosby, Dave, (2008). The zero defects option. The Crosby Company

"Responsibility is a unique concept... You may share it with others, but your portion is not diminished. You may delegate it, but it is still with you... If responsibility is rightfully yours, no evasion, or ignorance or passing the blame can shift the burden to someone else. Unless you can point your finger at the man who is responsible when something goes wrong, then you have never had anyone really responsible."

   - Admiral Hyman Rickover,  Rockwell, Theodore, (1992) The Rickover Effect.    

     Universal Publishers

"The purpose of policies is to settle arguments."

   - Philip B. Crosby, Crosby, Dave, (2008). The zero defects option. The 

     Crosby Company

"Variability is the enemy of quality.  Consistency is paramount.  Consistent non-conformances can be readily addressed.  Inconsistent non-conformances are more problematic."

   - Chris Wood